Sterling TML125 NP 2 1/2" Tubular Mortice Latch, Nickel, 4 Pack, for pairing with sprung door handles, suitable for wooden doors, 57mm or 45 mm; 21 mm; 75 mm (3") or 63 mm (2.5")

I wrote to Bigamart's customer support and they accompanied the process of reshipping the item until it finally arrived. I felt a genuine effort to solve the problem till it was finally solved.

The package was here in Australia from England in a few days — so quick! Something was missing and they refunded it straight away. Pretty happy with these guys.